Luxreisen GmbH is currently Europe’s most renowned orchestra and choir tour management expert located in Bonn, Germany. Over the past 50 years, Luxreisen has fully served the European Philharmonic Orchestras that are very famous worldwide and have become one of the most experienced, dedicated, and trusted professionals in the field.
Challenge:
To successfully perform a contracted concert tour, the choice of a reliable forwarder with professional experience in transporting musical instruments is always an important concern for all performers because various unexpected challenges often occur frequently during any concert tour. The customer was in need of a reliable logistics provider that was specialized in international freight forwarding and domestic transportation and had a strong ability to cope with urgent crisis situations. Furthermore, safety and smooth business cooperation among various stakeholders were essential.
Key elements that needed to be taken into account:
- Providing reliable international air freight service through guaranteed space operation.
- Close cooperation with airlines to ensure safe palletizing and independent transportation using exclusive ULD only for musical instruments.
- Dedicated support for smooth logistics operations throughout the domestic concert tour period with backstage logistics crews and orchestra staff.
- Provide faster and safer work by securing independent loading and unloading workplace for musical instruments at airline terminals
- Prepared documents for systematic customs submission and cooperated with the airport security team.
- Continuous monitoring report service for cargo aircraft loading, actual departure, unloading and arrival status.
- Service provided after taking pictures of all instruments related to ULD palletizing and management status.
Result
The provision of international air freight forwarding and domestic transportation service under time-critical conditions is needed for many different customer segments and verticals, and WeFreight has strong expertise in response to very demanding customer requests. Our experience with orchestra logistics transportation services is a very specialized field and makes us a preferred provider in this area based on timely delivery and overall high level of customer service in the future.