Job description

Work area: Operations & Customer service Location: Bangkok, Thailand Employment Type: Full time Job ID: 16055

Job purpose

  • Lead to manage and execute business successfully for all mode of transport.

Main tasks and responsibilities

  • Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
  • Control and Monitor cost related to each job and DSO control
  • Managing budgets, P&L responsibility
  • Participate to standardized operational process and monitoring system to complete accurate shipment flow
  • Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
  • Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
  • Provide reports (tracking, status report etc) to customers as required
  • Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
  • Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
  • Own recruiting, target setting, coaching and performance monitoring of operation team
  • Others responsibilities as assigned by line manager and company requirement
  • Build dynamic and responsive ops team
  • Effective cost control to improve GP
  • Customer satisfaction

Key interactions (Internal | External)

External: Customers | Vendors |

Internal: Finance | HR & Admin | Operations | Commercial | Sales

Background and experience

  • Minimum 8-10 years of freight forwarding experience
  • Master/ Bachelor degree with prior min 5 years of operations (Air/ Sea/ Road/ Cross border/ Pricing/ Customs etc) experience in freight forwarding.
  • Knowledge of freight forwarder, suppliers, carriers, oversea network with excellent win-win pricing negotiation skill
  • Act agile, take responsibilities of the results, having sense of urgency to act.
  • Report and act on irregularities and risks immediately to avoid operational incidents such as delays, cargo damages etc to keep up with the operational performance quality.
  • Service mind, Self-starter, highly energetic and result oriented to execute operations independently

Competencies and skills

  • Day to Day problems solving
  • Communicate with carriers, coleaders and other stake holders to ensure high levels of service, safety and compliance are adhered and achieve the most efficient cost.
  • Export, import documentations and related end to end process & formalities (regulatory requirements) via all mode of transport
  • Internal communication and collaboration with Sales, Customer Service, and other stakeholders.
  • Basic English communication skills
  • Continuous improvement mentally.

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