Job purpose

• Lead to manage and execute business successfully for all mode of transport.

Main tasks and responsibilities

• Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
• Control and Monitor cost related to each job and DSO control
• Managing budgets, P&L responsibility
• Participate to standardized operational process and monitoring system to complete accurate shipment flow
• Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
• Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
• Provide reports (tracking, status report etc) to customers as required
• Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
• Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
• Own recruiting, target setting, coaching and performance monitoring of operation team
• Others responsibilities as assigned by line manager and company requirement
• Build dynamic and responsive ops team
• Effective cost control to improve GP
• Customer satisfaction

Key interactions (Internal | External)

External: Customers | Vendors |

Internal: Finance | HR & Admin | Operations | Commercial | Sales

Background and experience

• Minimum 8-10 years of freight forwarding experience
• Master/ Bachelor degree with prior min 5 years of operations (Air/ Sea/ Road/ Cross border/ Pricing/ Customs etc) experience in freight forwarding.
• Knowledge of freight forwarder, suppliers, carriers, oversea network with excellent win-win pricing negotiation skill
• Act agile, take responsibilities of the results, having sense of urgency to act.
• Report and act on irregularities and risks immediately to avoid operational incidents such as delays, cargo damages etc to keep up with the operational performance quality.
• Service mind, Self-starter, highly energetic and result oriented to execute operations independently

Competencies and skills

• Day to Day problems solving
• Communicate with carriers, coleaders and other stake holders to ensure high levels of service, safety and compliance are adhered and achieve the most efficient cost.
• Export, import documentations and related end to end process & formalities (regulatory requirements) via all mode of transport
• Internal communication and collaboration with Sales, Customer Service, and other stakeholders.
• Basic English communication skills
• Continuous improvement mentally.