Job purpose

Make sales strategy and collaborate with field sales business development / operation / vendor / finance to develop the existing and new business.

Main tasks and responsibilities

Indoor Sales Development

• RFI / RFP/ RFQ: Coordinate each product team (Air and Ocean)
• Business Development: Local Spot Quotation
• Routing Order to local for secured spot shipment
• Coordinate marketing and pricing opportunities in relation to bid opportunities
• Ensure accurate compilation and reporting of operational and financial information about the customers
• Constant communication with new customers, customer support and the operations departments about relevant company policies, departmental and customer expectations
• Ensure all customer visits, opportunities and any other customer information are updated with the requirements and expectations on CRM
• Dedicated customer service for country-controlled sales channel accounts and network-controlled sales channel accounts
• Assistance for Monthly Performance Sales Report
• Follow up routing orders and manage both new and existing accounts
• Support for Tender management: Prepare Tender (Air and Ocean) for Local & Global RFI, RFQ
• Implementation and Spot Quote
• Maintenance of CRM data and reporting
• SOP Set-up for new accounts (Air in & out and Ocean in & out)
• Irregular cargo follow-up
• Maintain customer relationships
• Clarify and Resolve client claims with all parties involved
• Active follow-up and prompt support for global team’s requests
• Prepare and assemble all documentation necessary for transporting and handling of shipments and full support for general daily tasks of all sales team member
• Identify new business opportunities in accordance to company direction and strategy including but not limit to Trade Lane, Inbound, outbound for Integrated Logistics businesses; prepare business development plan and carry out systematic prospecting

Key interactions (Internal | External)

External: Customers

Internal: Corporate Users

Background and experience

• Over 1 years – Int’l Freight Forwarding experience within Global Supply Chain Logistics environment.
• Knowledge of Int’l air freight operation and its movement, trade lanes, terminal, pricing, customs and immigration activities and procedures, and necessary legal requirements.
• Knowledge of ocean FCL container, LCL consol service and its movement, trade lanes, seaport, terminal, CFS & CY, pricing, customs and immigration activities and procedures, and necessary legal requirements.
• Coordinate each product team both Air and Ocean for local tender.
• Field sales support for local business development by customer relationship improvement.

Competencies and skills

• Time management and organizational skills
• Presentation skills when under pressure and tight work deadlines
• Interest in freight forwarding and supply chain management and its impact on daily business practices.