Job description

Work area: Commerical Location: Shanghai, China Employment Type: Full time Job ID: 16329

Job purpose

  • Handle routine and new customer shipment with care.
  • To offer high level customer service and discover potential business opportunity.

Main tasks and responsibilities

  • Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
  • Control and Monitor cost related to each job and DSO control
  • Managing budgets, P&L responsibility
  • Participate to standardized operational process and monitoring system to complete accurate shipment flow
  • Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
  • Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
  • Provide reports (tracking, status report etc) to customers as required
  • Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
  • Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
  • Own recruiting, target setting, coaching and performance monitoring of operation team
  • Others responsibilities as assigned by line manager and company requirement
  • KPI
  • Build dynamic and responsive ops team
  • Effective cost control to improve GP
  • Customer satisfaction

Key interactions (Internal | External)

External: Customers | Vendors | Banks | Customers |

Internal: Finance | HR & Admin | Operations | Commercial | Sales

Background and experience

  • Graduate/ Masters / Bachelor/college / level education, Good computer skills (shipping software, EBMS, Tally, finance module, related logistics/ shipping/ marine certification, MS Office – Excel).
  • 3-5 years of experience in Logistics, International trading.
  • Language English – Fluent (required), Mandarin.

Competencies and skills

  • Ability to lead and manage team
  • Excellent communication and interpersonal skills
  • Team player with ability to work across different departments and regions.
  • Highly motivated by challenges and ability to set and achieve ambitious career goals.
  • Good Interpersonal, critic thinking.

Related jobs

How to apply

Please fill out the application form below and share your CV.

I would like to apply for this job

    Upload your CV

    Please upload your resume in PDF (maximum file size: 1 MB).