Job purpose

• Handle routine and new customer shipment with care.
• To offer high level customer service and discover potential business opportunity.

Main tasks and responsibilities

• Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
• Control and Monitor cost related to each job and DSO control
• Managing budgets, P&L responsibility
• Participate to standardized operational process and monitoring system to complete accurate shipment flow
• Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
• Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
• Provide reports (tracking, status report etc) to customers as required
• Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
• Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
• Own recruiting, target setting, coaching and performance monitoring of operation team
• Others responsibilities as assigned by line manager and company requirement
• KPI
• Build dynamic and responsive ops team
• Effective cost control to improve GP
• Customer satisfaction

Key interactions (Internal | External)

External: Customers | Vendors | Banks | Customers |

Internal: Finance | HR & Admin | Operations | Commercial | Sales

Background and experience

• Graduate/ Masters / Bachelor/college / level education, Good computer skills (shipping software, EBMS, Tally, finance module, related logistics/ shipping/ marine certification, MS Office – Excel).
• 3-5 years of experience in Logistics, International trading.
• Language English – Fluent (required), Mandarin.

Competencies and skills

• Ability to lead and manage team
• Excellent communication and interpersonal skills
• Team player with ability to work across different departments and regions.
• Highly motivated by challenges and ability to set and achieve ambitious career goals.
• Good Interpersonal, critic thinking.